Numecent respects the privacy of our customers, business partners and other visitors to our website. We recognize the need for appropriate protections and management of your personal information that you provide to us. Numecent has therefore established this Privacy Statement to assist you in understanding what personal information we collect and how that personal information is used. This Privacy Statement applies to data collected by Numecent Holdings Ltd. and its subsidiaries and affiliates (“Numecent” or the “Company”) through numecent.com and other web pages which we operate and in which we post a direct link to this statement.
What personal information does Numecent collect?
On the Numecent website you can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support and services, or apply for jobs at Numecent. Specifically, Numecent offers certain services through its Native as a Service (“NaaS”) platform, which services are collectively referred to as NaaS. Numecent may collect personal contact information such as name, company name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences (“Required Contact Information”). When subscribing to use NaaS, Numecent requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using NaaS (“Billing Information”). Numecent may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Numecent Customers.” As you navigate the Company’s website, Numecent may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s website (such as the web pages viewed and the links clicked).
Personal information collected online may be supplemented with information you provide to Numecent through other Numecent services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below. Personal information collected on Numecent’s website and services may be stored and processed in the United States or any other country in which Numecent or service providers maintain facilities. Numecent abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland.
How does Numecent use personal information?
Numecent will use personal information to provide customers, business partners and website visitors with information and services such as NaaS and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes. For example, the Company may use information you provide to contact you to further discuss your interest in NaaS and to send you information regarding the Company and its partners, such as information about promotions or events. Numecent uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for NaaS.
Numecent also uses Website Navigational Information to operate and improve the Company’s website. The Company may also use Website Navigational Information alone or in combination with Data About Numecent Customers to provide personalized information about the Company or NaaS.
With whom does Numecent share personal information?
Numecent may contract with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. Numecent may share personal information with its service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. Just as Numecent maintains the confidentiality of personal information, third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Statement. They are required to keep confidential the personal information received from Numecent and may not use it for any purpose other than as originally intended.
To facilitate Numecent’s global operations, the Company may transfer and access Data About Numecent Customers from around the world, including the United States. This Privacy Statement shall apply even if Numecent transfers Data About Numecent customers to other countries.
Numecent is not in the business of selling or renting your information to others and will not share personally identifiable information with other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated Numecent companies, if and to the extent legally permissible.
Access to and Correcting and Updating Information
If you would like to request access to personal information that Numecent may have collected from you (possibly subject to handling fees), please send us an email to Supportteam@numecent.com. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.
Numecent offers customers and visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to supportteam@Numecent.com. Customers cannot opt out of receiving transactional emails related to their account with Numecent or NaaS.
If you would like to receive or unsubscribe from receiving marketing communications, please send us an email to Supporteam@numecent.com.
Security of Personal Information
Numecent is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Numecent employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know and who agree to maintain the confidentiality of such information.
Forums, Blogs, Refer a Friend and Customer Testimonials
On the website, Numecent may allow users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.
Numecent may, from time to time, send emails regarding our products and services to users who have posted to our discussion forums, blogs, user-editable documents, and commenting systems. Each participant's opinion expressed is his or her own and should not be considered as reflecting the opinion of Numecent. Note also that your use of these online communication tools is subject to our Terms of Service, which contain disclaimers, limitations of liability and a choice of California law. Personal information given to Numecent may be transferred across state and country borders for data consolidation, storage and simplified information management.
Customers and visitors may elect to use the Company’s referral program to inform friends about the Company’s website. When using the referral program, the Company requests the friend’s name and email address. Numecent will automatically send the friend a one-time email inviting him or her to visit the Company’s website. Numecent does not store this information. Numecent may post a list of customers and testimonials on the Company’s website that contain information such as customer names and titles. Numecent obtains the consent of each customer prior to posting any information on such a list or posting testimonials.
Cookies, Web Beacons, Logging and Spotlight Tags
Numecent uses Web Site Navigational Information to collect information as you navigate the Company’s website. This section describes the types of Web Site Navigational Information that may be collected on the Company’s website and how this information may be used.
If you have chosen to identify yourself to Numecent, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Company’s website including NaaS, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These session cookies allow the Company to uniquely identify you when you are logged into NaaS, for example, and to process your online transactions and requests. Session cookies are required to use NaaS. Numecent uses persistent cookies that only the Company can read which are used to identify browsers that have previously visited the Company’s website. When you subscribe to NaaS or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your web browser’s ability to accept cookies, you will be able to navigate the Company’s website, but you maynot be able to successfully use NaaS. Numecent may use information from session and persistent cookies in combination with Data About Numecent Customers to provide you with information about the Company and NaaS.
Numecent may use web beacons alone or in conjunction with cookies to compile information about customers and visitors’ usage of the Company’s website and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the Web beacon. For example, Numecent may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web site. Numecent uses Web beacons to operate and improve the Company’s website and email communications. Numecent may use information from Web beacons in combination with Data About Numecent Customers to provide you with information about the Company and NaaS.
Numecent may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Third parties, with whom the Company partners to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
When you visit Numecent’s website, the Company collects your IP addresses to track and aggregate non-personal information. For example, Numecent uses IP addresses to monitor the regions from which customers and visitors navigate the Company’s website.
From time-to-time, Numecent or third parties engaged by Numecent may track and analyze usage and volume statistical information from individuals who visit the Company’s website. Numecent or third parties engaged by Numecent may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.
Links to a Non-Numecent Website and Third Parties
If you have any questions regarding this Privacy Statement or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of Numecent's Chief Financial Officer, 15635 Alton Parkway, Suite 100, Irvine, CA 92618. If you have a comment or concern that cannot be resolved with Numecent directly, you may contact the competent local data protection authority.
Changes to this Statement
Numecent will review and update this Statement periodically and will note the date of its most recent revision above. If we make material changes to this Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how Numecent is protecting your information.
Revised: July 15, 2013